Team Manager / Independent Property Group
Session: 'Rapid Tips From the Top'
“Be the change”
It’s been an interesting journey to REIA Property Manager of the year for Renee Bink, especially when just 5 years ago she was working as a Dental Nurse. Perhaps it was the customer care she gleaned from her prior profession that put her in good stead for the road ahead.
Joining the Independent Property Group as a Strata Manager in 2012, Renee made a quick jump across to Property Management in 2013 and hasn’t looked back. Progressing through the ranks, Renee started as an Assistant Property Manager to now managing a double portfolio and leading a team of 13 staff.
Renee has a unique insight into Property Management, with her current portfolioseeing her manage builder and developer clients, specialising in asset management and wealth creation.
Consistently striving to innovate and better her client’s experience by providing excellent customer service, well-honed systems and strategies and maintaining a holistic skill set to ‘speak the language’ of her clients, it’s no wonder Renee is a new benchmark in PM.
Founder & CEO / Real +
Fiona Blayney is CEO & Director of the highly successful consultancy, training, recruitment and outsourced services business Real+, specialising in estate agency services in Australia, New Zealand, the U.K. and the U.S. Over the past fifteen years she has developed a reputation for being a go to for all things Property Management. She really is one of the best business strategy, talent and growth specialists around.
Fiona’s energetic and motivational presence has ensured her popularity at industry events. She regularly performs keynote presentations, seminars, workshops, facilitated panels and acts as MC for many of the leading industry groups both in Australia and abroad.
Known for her no holds barred approach, Fiona believes her role as an Industry Thought Leader is to push boundaries, challenge the status quo and in general “break stuff”, then work with her clients to get personalised results.
Passionate about Real Estate since her first day in the profession in 1992, it would be fair to say that whilst Fiona has learnt along the way, there are many a person and business that has benefited from time spent with her. Whether she is building a strategy with a start-up, or mentoring a veteran through their exit program, Fiona is a chameleon of talent.
Business Development Manager / Ray White Ferntree Gully
Session: 'New Business: The Inside Scoop'
With 11 years of property management experience behind her and with a driving passion to succeed Jenny Bolch has the experience and skills needed to be a successful Business Development Specialist.
A track record of 25+ new managements per month, Jenny says that her success is based around the crucial elements of communication, honesty and a high level of commitment (before, during and after the transaction has taken place).
Jenny has little difficulty in developing excellent working relationships with all her clients. She takes the extra time to ensure there is mutual clarity in the understanding of a client’s needs, ensuring not just a service experience, but an ongoing relationship which brings repeat and referral business.
With Jenny you get an authentic, humble and genuine woman, who walks her talk. We have no doubt that the goal of 360 Managements gained in 12 months by a single BDM will be achieved with her determination.
Move Mountains / Anthony Bonnici
Session: 'Brain Blinkers'
After spending 13 years in the pharmaceutical industry in sales, marketing and people leadership roles, Anthony decided to face the challenge of starting his business, Move Mountains, and since 2005 he has been working with tens of thousands of people to do just that!
Described as the “Australian Anthony Robbins” …without the cheese, Anthony Bonnici has literally inspired people, through his real, practical & relevant presentations to make positive changes to their work and personal lives.
Anthony is the author of two books, “Brain Blinkers” and “The triangle of influence”. He has spent years working across the globe with all walks of life. His insights are creating change for everyone he meets from Truck Drivers to CEO’s. Anthony is the guy that shows you how you CAN rather than CAN’T.
Senior Property Manager / Jean Brown Properties
Session: 'Tenant-Centric Business'
Rachael started her career as a Personal Assistant to the Directors of one of the Gold Coast’s most prominent finance, wealth creation and property development companies. She quickly rose through the ranks to become the office and client services manager servicing a client base of over 2000.
It was during this time she was introduced to the property world, assisting investors with the acquisition of new properties and guiding them through every step until handover and beyond. Through this process, she gained a keen interest for all aspects of Real Estate and property.
Feeling the need for a new challenge Rachael progressed into property management which proved to be a natural transition for her. She has spent the last 5 years managing an extensive rent roll encompassing the Gold Coast to North Brisbane. Her experiences allow her to provide clients with reliable advice, helping them make the most from their investments.
Her knowledgeable, hands-on approach to property management, reputation for building strong relationships with both landlords and tenants, and results, were recognised with her recently being awarded 2017 Property Manager of the year for the REIQ.
Founder & CEO / Stepps
Session: 'Digital Marketing Truths'
Josh Cobb has spent 12 years in digital marketing within the real estate industry, consulting for more than 150 companies, and thousands of agents who have attended his training events.
His company, Stepps, builds real estate websites and provide content marketing solutions and strategic counsel to Australia’s most interesting real estate brands as well as some of the country’s top-earning individual agents.
Today, Josh oversees digital strategy for clients in Australia, the US, Canada, the UK and New Zealand, helping them gain more clients and keep the ones they’ve already earned.
As an active marketer, Josh is involved in an advisory capacity for several real estate industry technology software and training providers, as well being the host of Real Estate Pros, an iTunes top-ranked weekly podcast with 100,000+ listeners worldwide and Stepps TV, digital marketing quick tips for real estate professionals.
A fanatical Ironman triathlon competitor and passionate rugby league supporter, Josh lives in the northern suburbs of Brisbane, with his wife Tatum, son Leo and two dogs.
Editor-in-chief / Woman's Day magazine
Session: 'Lessons From the Editor'
Fiona Connolly is the Editor-in-Chief of Australia’s biggest selling weekly magazine, Woman’s Day, which reaches more than 1.38 million Australian women every week.
Fiona has been at the helm of Woman’s Day for more than 8 years, which follows 12 years in national newspapers. She started her career at the News Ltd National Bureau in the Press Gallery, Parliament House, Canberra, before moving to the Daily Telegraph where she had numerous roles including more than five years as the editor of the Confidential brand and as the paper’s Opinion Editor.
During her editorship, Woman’s Day has remained the nation’s number one selling weekly magazine and combined with the iconic Australian brand’s online and social media audience’s 3.1 million locals per month, Fiona speaks directly to more Australian women every day than any other media.
In an age where online is thought to be the new print, Fiona tackles one of the most challenged markets in Australia on a daily basis. Being ahead of the game and knowing how her market, business, team and even her own career will be impacted in a declining market, only spurs her drive to redefine the game.
Co Director / Agent Dynamics & Logical Coaching
Session: 'The Power in a Profile'
Julie Davis is recognised as being one of the country’s top female Real Estate coaches. With over 20 years’ experience, across all facets of the Industry Julie has developed and established her own, individual style, and it WORKS!
Passionate about our Industry, she is always absolutely committed and relentless in her pursuit of excellence to improve the lifestyle and performance of each and every one ofher clients.
Julie is co-founder of Women in Real Estate, Director at Logical Coaching and the co-producer of Agent Dynamics. Agent Dynamics has introduced to the Australian Real Estate profession a new way of understanding how to maximise performance of individuals and teams through identifying what gets people “into flow”.
The unique industry profile is not only assisting people to understand themselves better, but has morphed into the ability to understand their clients better too. In principle, you may understand the value of speaking in a client’s “language”. The challenge is knowing how to pick what that language is. Agent Dynamics knows how to pick it and how to tailor your own style to develop better relationships and win business.
National Manager - Operational Excellence / Little Real Estate
Session: 'Customer Service: Super Size'
A significant journey to the top of his field and gaining much admiration along the way, Brock Fisher has become a name synonymous with success in the field of Property Management and business in general. Prior to taking the reins as National Manager - Operational Excellence with Little, Brock was the COO for Rental Express.
His responsibility for all things policy, process and procedure, Brock was responsible for ensuring that fine balance between business efficiency and service. Developing operating methods, which included both on and offshore resources, Brock and his colleagues at Rental Express paved the way for Real Estate resources to be reviewed as something completely different with many others following suit in recent years.
With the sale of Rental Express to Little in 2016 came the opportunity for Brock to step into a National role, where today he continues to be responsible for process, with a primary focus on administrative support to their Property Managers and front line service providers. Team this with his responsibility to coordinate and advise on software development and system and app improvement, you can be assured when it comes to process and service, Brock has created a new ‘top of the field’.
Session: 'Danciing in the Rain'
“Life is not about waiting for the storms to pass, it’s about learning to dance in the rain” is Rebecca Freeman’s favourite quote and it’s done her well in recent years supporting her continued growth in the challenge that has been the Perth market.
A second-generation real estate agent, Rebecca has had experience in all aspects of the industry including Sales, Property Management, Business Development and leadership. She is empowered as a key decision maker on the Management & Leadership Teams and is responsible for talent selection across the company. As CEO she oversees marketing, technology, market share growth, recruitment, team development, coaching, mentoring and overall performance.
In 2014 Rebecca became the first person in her role to be inducted into the LJ Hooker Captains Club. Having spent 3 years as a national trainer with LJ Hooker Corporate, she understands what it takes to bring out the best in people, and her desire for continuous learning and knowledge is her driver.
Her goals are clear; world class culture, mate-ship, leadership and results.
Business Development Manager / Harcourts Adelaide Hills
Session: 'A Year of Transformation' & 'New Business: The Inside Scoop'
Friendly, approachable and down-to-earth, Kerry Holding is extremely well suited to her role with Harcourts Adelaide Hills as Business Development Manager for Property Management & Home Styling.
Highly skilled and with a reputation for outstanding customer care, Kerry is a dedicated professional with a strong real estate and customer service background. Focused, precise and organised with a diligent eye for detail, Kerry loves the fast-paced challenges of real estate and is driven by her determination to provide her clients with exceptional service experiences and deliver optimum results, ensuring she is achieving her personal and business goals along the way.
A busy mum, Kerry is the ultimate juggler, networker and professional. With a longstanding passion for property she has been proactive in acquiring and maintaining an in-depth knowledge of the industry. Her exceptionally vast skill-set has been enhanced during her transformation, and we know that Kerry’s success is only going to grow, for she won’t stand for anything less.
Founder & Co Director / O'Brien Real Estate
Session: 'Ready, Steady: Grow'
Founder and co-director of O’Brien Real Estate, Darren Hutchins is passionate about real estate and is driven to establish O’Brien Real Estate as the number one franchise group in Victoria and beyond.
Darren has worked in real estate since 2003 and is inspired to see people grow and to provide a world-class working environment at O’Brien Real Estate.
As a co-director, Darren shares the vision to grow while still incorporating family values, mutuality, realising potential, embracing change and the importance of nurturing health and energy.
Darren relishes the opportunity to share his vision and success with more than 300 individuals across the O’Brien Real Estate franchise, which has grown substantially over the past six years to dominate Melbourne’s southeast corridor.
With close to 4000 managements across the group and approximately 2500+ within he and partner Dean’s own offices, you can be assured that Darren is fiercely focused on Property Management.
Darren loves dealing with people and believes its O’Brien Real Estate’s people-focused culture that sets them apart from its competitors
Session: 'Make A Difference'
Kathy is Thomas Kelly’s Mother. She knows first-hand the devastation of losing a child to violence, having lost Thomas in an unprovoked king hit attack in Sydney’s Kings Cross in July 2012. The Kelly’s suffered a second tragedy with the loss of their youngest son, Stuart by suicide in July 2016. Kathy and her husband, Ralph, gain the strength to get up each day and place one foot in front of the other from their beautiful daughter.
Her love for her children, advocacy for behavioural change, harm reduction and the provision of social support for victims of violence honours the memory of Thomas and Stuart through the Thomas Kelly Foundation, and the Take Kare initiative. She believes communication, prevention and education are key platforms supporting the drive for social change.
In what has undoubtedly been a tragic 5 years, Kathy now shares her powerful and compelling story to enable us all to find purpose to maximise every opportunity in our lives, and fight for what you believe in to make a difference every day.
CEO / Lark Group
Session: 'How To Make Love' & 'Leadership in a New World'
Andy has spent more than 25 years across business-to-business and consumer sectors building successful businesses and leading award-winning marketing programs and teams for Fortune and Times 100 companies, global technology brands, start-ups and the world’s hottest advertising and communications agencies.
Andy has driven the marketing strategies for Commonwealth Bank, Dell and Emirates Team New Zealand. For Commonwealth Bank, he and his team were responsible for the eWallet for smartphones and Facebook, as well as the ‘Can’ Campaign, one of Australia’s largest brand campaigns. He has won over 100 awards for work in building brands and creating online capabilities.
Today he is CEO of Group Lark—a global consultancy driving brand and digital transformations for the world’s leading countries and enterprises. Andy’s blog, thedailylark, is in the Top 100 ranked marketing blogs globally and his book ‘The Connected Customer’ is being published worldwide.
Andy is without doubt a powerful influencer, a high achiever and a leader on a global scale.
Director of Lettings / Marsh & Parsons (UK)
Session: 'Lessons From Abroad: 28 Offices' & 'Super Growth, Super Leadership'
Patrick originally moved to London from Australia in 1999 for the purposes of completing his postgraduate studies at the Royal College of Music. Like many of us it can be said Patrick’s ambition in life did not feature being the Lettings Director for one of London’s most respected Lettings brands. And yet – here he is.
Marsh & Parsons, a 160-year-old business, was reinvented post a buyout in 2005. In effect, a sleepy business was turned on its head
over the next 6 years and then acquired by it’s now owners LSL PLC. Marsh & Parsons operates alongside another 23 brands across the Property Services chain, including several other Estate Agency brands.
A multiple award winning business, including The Times & The Sunday Times Estate Agency of the year 2016, means you’re the leader in your field, and when you’re in front, it takes a special person to keep that team in poll position. Patrick works tirelessly across 28 offices and their teams to ensure service, systems and results are first class whilst maintaining profit lines for the business.
There is much to be learnt from the insights behind this growing multi-levelled business and it’s Lettings Director.
Joint Owner & Managing Editor / Elite Agent
Session: 'A Year of Transformation'
Samantha is the joint owner and Managing Editor of Elite Agent and Elite Property Manager (EPM) Magazines, and won the prestigious Publishers Australia; Editor of the Year (Business) award 2015, and Business Magazine of the year 2016.
A sales and marketing professional with more than 20 years’ experience (and a sales coach in her own right) she has held senior management roles in the past for companies like Optus, Cisco, British Telecom and Price Waterhouse Coopers but found more excitement in the real estate industry, where, she says, “it’s much more competitive, moves at a faster pace, and every little edge counts”.
Passionate about the responsibility of publishers to affect positive change for their audiences, Samantha this year created a unique program called Transform, designed to provide participants with the best coaching and training possible while delivering that same content to a broader audience. She is also a part owner in myrealestatecpd.com.au, an industry initiative to allow real estate agents to complete interesting and relevant CPD courses in their own time.
Founder & Co Director / O'Brien Real Estate
Session: 'Ready, Steady: Grow'
When he founded O’Brien Real Estate with Darren Hutchins in 2010, Dean O’Brien shared a vision to establish a successful franchise which incorporated family values, mutuality, realising potential, embracing change and the importance of nurturing health and energy.
Seven years on, and with multiplying offices across Melbourne’s southeast, Dean is passionate about creating a place where people - his staff and all clients - can facilitate their growth. His aim is to foster a professional and outstanding service for those wanting to experience a real difference in real estate.
Dean’s drive to focus on people has created a culture of success and customer service excellence at O’Brien Real Estate. This culture is something Dean works on everyday - it’s what gets him out of bed in the morning. His attention to detail and ability to work with people on an individual basis creates a culture where success is maximised.
With close to 4000 managements across the group and approximately 2500+ within he and partner Darren’s own offices, you can be assured that with Dean there is so much
more to come.
Coach, Mentor, Speaker / Work Smarter: Live Better
Session: 'Work Smarter: Live Better'
For many years, Cyril has worked behind the scenes with companies around the world. He gets the clutter – on the desk, under the desk, the full diary, the email and meeting addictions and multiple task lists back to ground zero. He gets his clients focused on their priorities.
Leaders say he had a big impact on their performance and the performance of their business. Many people say he has changed their lives and saved marriages helping remove the need to work nights and weekends to ‘catch up on work and emails’.
He is the author of ‘Work Smarter: Live Better’, in the top 10 business books in Australia, a regular contributor to business magazines such as BRW and AFR, and has appeared many times on national TV and radio. He is a passionate coach, mentor and speaker who focuses on helping people to change their work habits, take control and dramatically improve their performance.
Living in Sydney with his wife and three children, he often says that his native Paris is the most beautiful city in the world but Sydney the best city to live in.
Master of Ceremonies / Michael Pope
Session: 'The Ultimate Presentation' & 'Master of Ceremonies'
Former TV host, Michael has been working in television and the corporate and comedy scene for over 25 years. The industry’s number one choice when it comes to TV Audience Warm-Up, he has worked on numerous shows from The Logies, Australian Idol, Dancing with The Stars, The Voice and many, many more.
With an infectious sense of fun, improvisation, tried and true ‘routines’ and one of the quickest wits in the business, Michael will work with us to create the ultimate ‘you had to be there’ moments throughout ARPM 2017.
With his training and emphasis on improvisation and flexibility, Michael will add a new element to your experience, peppering each session with magic messages and incidental learning. He has performed for everyone from the ‘man off the street’ to the Prime Minister, and is very conscious to treat them all the same; with respect and appreciation, so that everyone feels included.
Director / Harcourts Adelaide Hills
Session: 'A Year of Transformation'
As a Director of (what has become over the past 12 months) 4 Harcourts offices in Adelaide, together with wife and business partner Kim, Trent Shorland and his team have been the epitome of transformation.
At the helm of a high performing business with serious growth and expansion goals, a plan they are keeping to, Trent knows that the core values of his business are fundamental to keeping the whole team on the same track.
With his primary focus being on the strategic development of the business and property management growth, Trent knows the value of a rent roll to the overall business success. Rolling up his sleeves to ensure business is won, systems are in place, clients feel loved and the team are accountable and recognised, Trent is a shining example of not just a great leader, but a fantastic bloke.
“I’m a firm believer that attention to the smaller things often has the biggest impact on the final outcome,” says Trent. It’s a philosophy that’s provided a platform where Trent’s outstanding results speak for themselves.
EPM Transform Winner - 2016
Senior Property Manager / Harcourts Adelaide Hills
Session: 'A Year of Transformation'
Upon meeting Rachel it is clear why her clients rave about her. Warm, friendly, genuine with an authentic love of people, you instantly feel like a friend. Rachel began her career out of school and openly states that her decision to work with Harcourts has proven to be a great choice.
“It’s the company culture, professionalism, knowledge and experience the team possesses that provides a great platform for me to grow”, and grow she has over the past 12 months, it has been a transformation of what was already a great platform.
As the Senior Property Manager, Rachel has been responsible for the redevelopment of the systems and procedures which are setting the benchmarks for high service levels to a growing group of landlords and tenants. Implementing technology, inducting new team members, and on-boarding new clients seamlessly have all been part of the journey that was Transform for Rachel.
Business Owner / Wendell Property Management (NZ)
Session: 'New Business: The Inside Scoop' & 'Award Winning Reality'
Natalie is known for running a million miles an hour, always balancing and spinning plates. Her ability to keep things moving and her advanced problem solving skills have certainly been a part of the success that has become Wendell Property Management in New Zealand.
With their branded cars, online access for tenants and landlords, introduction videos, reduced portfolio sizes, and much more, Wendell has become a name synonymous with quality service and results.
When you speak with Natalie you understand immediately that success has been a campaign, one which is planned, refined and deployed regularly. The Wendell philosophy espouses caring about your clients, your tenants, your team and yourself, perhaps in that order.
Developing robust systems to create consistency, delivering a complete in-house training program for existing and new recruits ensures maintained knowledge and skill, utilising new technology allows remote working arrangements and diverse geographically coverage, first class tenant care policies support greater tenant retention, all of which result in a happy team, satisfied clients and bottom line results.
Co Director / Agent Dynamics & Logical Coaching
Session: 'The Power in a Profile'
Qualified coach, trainer, real estate specialist and workplace assessor, Neil is highly regarded for his solution orientated thinking, innovative sales strategies and impressive leadership skills.
Neil believes in transparent and simplistic communication. It is a result of these qualities that Neil often finds himself as the interface between the team and management–a testament to his unique ability to make his clients feel comfortable and supported.
He is a Co-founder at Logical Coaching and the co-producer of Agent Dynamics.
Agent Dynamics has introduced to the Australian real estate profession a new way of understanding how to maximise performance of individuals and teams through identifying what gets people “into flow”.
The unique industry profile is not only assisting people to understand themselves better, but has morphed into the ability to understand their clients better too. In principle, you may understand the value of speaking in a client’s “language” the challenge is knowing how to pick what that language is, and Agent Dynamics knows how to pick it, and how to tailor your own style to develop better relationships and win business.